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Chief Quality/Data Officer

Company Name:
WorkStaff USA Staffing Agency
TITLE: Chief Quality/Data Officer
DEPARTMENT:Quality and Data Management
FLSA:Exempt
JOB SUMMARY:
The Chief Quality/Data Officer (CQO) provides strategic and operational leadership to the performance improvement and data measurement initiatives of the Hospital. The CQO provides leadership in the creation of the vision that aligns The Hospitals performance measurement initiatives ensuring continual progression of quality services in the clinical and business areas of performance. The CQO will be responsible for the overall leadership in the areas of Safety and Regulatory Compliance, Infection Prevention/Employee Health, Clinical Informatics, and Medical Staff Services. The CQO will also function as the hospitals Risk Manager.
QUALIFICATIONS:
Education/Training: Bachelors degree in Health Systems Administration, Nursing, Public Health/Policy, Business Administration, or a related field is required and a Masters degree is preferred. Ability to understand advanced quantitative concepts. Excellent verbal and written communication skills. Prefer candidates with ISO 9001, Lean, Six Sigma, Malcolm Baldridge Quality Award and/or other quality accreditation/certification experience.
Experience: Five or more years of relevant work experience.
License/Registration: None required.
Population Served: N/A
ESSENTIAL FUNCTIONS:
Planning and Prioritizing
Plan, organize, and implement the functions of the Quality and Data Management Department to ensure services are provided within the hospitals values, vision, and mission.
Demonstrate the ability to reprioritize activities to achieve better results.
Develop data analysis and reporting systems related to clinical data, statistical data, financial data, medical staff data, and medical clinics data.
Information Gathering
Anticipate changes in quality and data needs and plans for the potential impact on the hospital.
Oversee the monitoring of data quality improvement efforts within the organization including internally reported data and externally reported data.
Identify data element incongruences and demonstrates natural curiosity and ability to evaluate, understand, and work to correct the incongruences.
Partner with administration, data owners, and data stewards to achieve data accuracy and process requirement goals for all internal and external customers.
Decision-Making
Strategic, opportunistic, and entrepreneurial thinker.
Demonstrate the ability to create a vision for the hospital's commitment to continuous quality improvement and data driven decisions.
Communication
Communicate with department leaders and staff to keep them informed of quality and data issues.
Partner with the Director of Regulatory Compliance and department leaders to understand the data measurement needs.
Identify ways to collect data using the various information systems effectively.
Design systems for reporting quality data internally and to the community
Technical Proficiency
Participate in strategic planning and contribute expertise in the areas of quality and data.
Demonstrate strong project leadership and management skills to lead organizational change.
Thorough understanding of health information technology (HIT) and database management.
Understand the operational and strategic implications of data and communicates that effectively.
Facilitate root cause analyses and failure modes effects analyses to understand how systems have failed and how to design systems that will not fail.
Drive performance improvement and systems designs using data driven decisions along with Six Sigma methodologies and the Change Acceleration Process (CAP).
Review Quality Management Memos (QMM) working with department leaders to set up systems to understand trends and address those trends.
Consider information received from complaints, QMMs, and quality data to address systems issues.
Lead the organization to a level of data certainty that continuously monitors and improves the data defect-prevention processes.
Reinforce that data quality is integral part of business and performance improvement.
Teamwork
Participate as a member of the administrative team with the Board of Commissioners.
Assist department leaders in the use of data within their department and throughout the organization.
Quality
Demonstrate the ability to lead performance improvement processes, such as Six Sigma or Lean, and to facilitate process improvement projects.
Serve as the hospitals Risk Manager which includes managing patient complaints and participating as an active member of the Unexpected Event Response Team (UERT).
Ensure a high level of service is provided to the customers of the Quality and Data Management department.
Outcomes
Ability to analyze data, complex tasks, systems, and processes.
Ability to quickly assimilate, assess, and act upon new concepts, trends, and initiatives.
Personal Education
Demonstrate knowledge of current trends and issues in profession and in the healthcare field.
Identify areas for personal and professional improvement and participates in learning activities to address those needs.
Work Effectiveness
Possess the ability to create and sustain multi-stakeholder collaboration in support of the hospitals vision.
Possess a tolerance for ambiguity and inter-organizational complexity.
Reliability
Chair the Quality Improvement Committee (QIC) and works toward optimal hospital outcomes.
Complete responsibilities consistently and in a timely fashion.
Demonstrate flexibility in assuming new responsibilities.
Education of Others
Educate staff on a variety of issues including quality improvement process and the use of data and data management.
Creating a Safe Work Environment
Identify safety concerns and actively seeks to resolve these issues.
Stewardship
Assume the willingness to be accountable for the well-being of the larger organization by operating in service, rather than in control, of those around us.
Ethical Conduct
Consistently communicates and collaborates with colleagues about decisions which involve legal and ethical issues.
NON-ESSENTIAL FUNCTIONS:
Perform other non-essential functions as requested.
PHYSICAL DEMANDS:
Sitting: 80%. Standing/Walking: 20%.
Occasional lifting/carrying of supplies and equipment weighing up to 30 pounds.
Occasional pushing/pulling of equipment and filing cabinet drawers weighing up to 20 pounds.
Occasional climbing of stairs to reach other levels of the building.
Occasional stooping/kneeling/crouching to access documents and supplies in lower cabinets.
Frequent reaching/handling/fingering to complete paperwork, use the phone and computer.
Frequent talking/hearing/seeing to interact with staff and vendors.
ENVIRONMENTAL CONDITIONS:
Location: Inside.
Minimal risk of injury due to proximity of moving parts on computer printer, typewriter, and copier.
Minimal exposure to biohazardous materials.
More Information About the Job
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MORE INFORMATION HERE: https://voiceadvantage.com/cp/1095276-jlJH77Bzpu4QwBnw

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